«التجارة» تكشف نسب الامتثال بالمعايير الـ10 في تقييم «الإلكترونية»

The Ministry of Commerce clarified the compliance rate of e-commerce stores in the evaluation whose results were recently announced, according to the ten criteria that 100 e-commerce stores underwent "in the first phase."

The evaluation aims to raise compliance rates, safeguard and protect the rights of shoppers, and enable stores to enhance their services.

The stores subjected to the evaluation recorded a compliance rate of 100% in the criterion of having a secure and high-quality website, which measures the following elements: (website speed, ease of use, and availability of cybersecurity protection). The stores recorded a compliance rate of 99% in the criterion of providing easy communication channels for customer service to enable shoppers to communicate directly, and a rate of 99% in the criterion of having a return and refund policy available on the store.

Compliance Rates

Compliance rates ranged between 96% and 91% for the following four criteria: (availability of a policy for protecting consumer data and privacy on the store, availability of a policy for consumer rights and duties regarding shipping and delivery on the store, displaying the commercial registration number and all necessary licenses on the store's homepage, and displaying the tax number and all necessary licenses on the store's homepage).

Compliance rates between 79% and 75% were recorded for the following three criteria: (availability of a policy for handling customer complaints and suggestions on the store, documenting the e-commerce store in the Saudi Business Center, and documenting the link of the e-commerce store in the commercial registry).

The evaluation results can be accessed via the Ministry of Commerce's website at the link: (www.spa.gov.sa/ar/w2393657).