مع مغادرة الحجاج لبلدانهم.. «الطيران المدني»: فرق تفتيش لتقييم أداء المطارات

The Civil Aviation Authority continues its oversight efforts, coinciding with the departure of pilgrims, through a specialized inspection team to monitor the quality of services provided by service providers from airports and carriers. The authority is responsible for monitoring the experience of the guests of Allah at the airports by conducting round-the-clock tours to ensure the application of the highest standards, providing facilities and services at a high level of quality, contributing to the comfort of the pilgrims, alleviating difficulties, and overcoming the challenges they face at its airports.

Inspection specialists oversee the services through four stages, which include: the preliminary assessment of the airports' readiness for the arrival and departure phases, during which all travel points that pilgrims pass through are evaluated. The second stage involves monitoring the performance and quality of services provided during the arrival and departure season by monitoring and analyzing 31 performance indicators to measure waiting times and satisfaction levels at different stages of travel. The third stage is the issuance and sharing of the final report for the Hajj season, which is prepared by a specialized team that analyzes and monitors performance, highlighting the main challenges, opportunities for improvement, lessons learned, and suggestions. In the final stage, work is done with the airports to develop corrective plans to address the observations for upcoming seasons and improve the pilgrims' experience. Throughout all these stages, year-round and around the clock, complaints, suggestions, and inquiries from travelers are handled, and they are educated about their rights and responsibilities.