شرُفَ أكثر من 94 ألف فرد عملوا ضمن منظومة الحج لهذا العام بخدمة الحجاج في مختلف المواقع الميدانية والتنظيمية، ضمن الجهود المبذولة للارتقاء بجودة الخدمات، وتعزيز تجربة ضيوف الرحمن.
وبيَّنت وزارة الحج والعمرة أن الأرقام المسجلة تأتي في إطار عمل مؤسسي منسّق يجمع بين الجهات الحكومية والخدمية، ويعتمد على تكامل الكوادر البشرية مع التقنيات الحديثة، بما يضمن تقديم تجربة حج آمنة وميسرة.
وفي جانب الرقابة، نفّذ مركز «امتثال» التابع للوزارة أكثر من 70 ألف جولة رقابية ميدانية خلال الموسم، شملت مساكن الحجاج والمخيمات والمطابخ المركزية والمرافق التشغيلية. أما في محور التوعية فشهد الموسم إنتاج أكثر من 1.2 مليون مادة توعوية بعدة لغات، كما أسهم تطبيق «نسك» في تقديم أكثر من 30 خدمة رقمية إضافية هذا العام، أبرزها «نسك AI»؛ وهو مساعد رقمي ذكي يقدّم خدمات توعوية وإرشادية بعدة لغات عبر تفاعل صوتي ونصي، بالتكامل مع 25 جهة حكومية، و10 شركاء من قطاع الأعمال.
وفي مجال السلامة، سُجلت أكثر من ستة ملايين قراءة لبطاقة «نسك» الذكية، التي تُستخدم لتعزيز السلامة الميدانية، والوصول السريع للحجاج.
كما قدمت مبادرة «نسك عناية» أكثر من 845 ألف خدمة مباشرة، شملت الدعم الصحي والنفسي واللغوي، والاستجابة للحالات الإنسانية عبر فرق ميدانية تعمل على مدار الساعة.
وعلى صعيد التطوع، شارك في هذا الموسم أكثر من ثلاثة آلاف متطوع في خدمة ضيوف الرحمن، موزعين على ستة مسارات متنوعة، حيث تواجدوا ميدانياً في أكثر من 107 نقاط اتصال، دعماً للجهود الحكومية، ومشاركةً في صنع تجربة استثنائية لضيوف الرحمن.
وتجسد هذه المؤشرات الميدانية حجم التخطيط والدقة والاستثمار في الإنسان والتقنية، بما ينسجم مع مستهدفات رؤية المملكة 2030، ويُرسّخ مكانة المملكة الرائدة في خدمة الإسلام والمسلمين، وتيسير أداء النسك بأعلى درجات الطمأنينة والتنظيم.
94,000 فرد عملوا ضمن منظومة حج 1446
12 يونيو 2025 - 03:23
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آخر تحديث 12 يونيو 2025 - 03:23
تابع قناة عكاظ على الواتساب
«عكاظ» (الرياض) OKAZ_online@
More than 94,000 individuals have had the honor of working within the Hajj system this year, serving pilgrims in various field and organizational locations, as part of the efforts made to enhance the quality of services and improve the experience of the guests of the Merciful.
The Ministry of Hajj and Umrah indicated that the recorded numbers come within the framework of a coordinated institutional effort that brings together governmental and service entities, relying on the integration of human resources with modern technologies, ensuring a safe and facilitated Hajj experience.
In terms of oversight, the "Compliance" center affiliated with the ministry conducted more than 70,000 field inspection rounds during the season, covering the accommodations of pilgrims, camps, central kitchens, and operational facilities. In the awareness sector, the season witnessed the production of more than 1.2 million awareness materials in several languages. The "Nusk" application also contributed to providing more than 30 additional digital services this year, most notably "Nusk AI"; a smart digital assistant that offers awareness and guidance services in multiple languages through voice and text interaction, in collaboration with 25 governmental entities and 10 partners from the business sector.
In the field of safety, more than six million readings of the "Nusk" smart card were recorded, which is used to enhance field safety and ensure quick access for pilgrims.
The "Nusk Care" initiative also provided more than 845,000 direct services, including health, psychological, and linguistic support, as well as responding to humanitarian cases through field teams working around the clock.
In terms of volunteering, more than three thousand volunteers participated this season in serving the guests of the Merciful, distributed across six diverse pathways, as they were present in the field at more than 107 contact points, supporting governmental efforts and contributing to creating an exceptional experience for the guests of the Merciful.
These field indicators reflect the extent of planning, precision, and investment in human resources and technology, aligning with the objectives of the Kingdom's Vision 2030, and reinforcing the Kingdom's leading position in serving Islam and Muslims, and facilitating the performance of rituals with the highest levels of reassurance and organization.
The Ministry of Hajj and Umrah indicated that the recorded numbers come within the framework of a coordinated institutional effort that brings together governmental and service entities, relying on the integration of human resources with modern technologies, ensuring a safe and facilitated Hajj experience.
In terms of oversight, the "Compliance" center affiliated with the ministry conducted more than 70,000 field inspection rounds during the season, covering the accommodations of pilgrims, camps, central kitchens, and operational facilities. In the awareness sector, the season witnessed the production of more than 1.2 million awareness materials in several languages. The "Nusk" application also contributed to providing more than 30 additional digital services this year, most notably "Nusk AI"; a smart digital assistant that offers awareness and guidance services in multiple languages through voice and text interaction, in collaboration with 25 governmental entities and 10 partners from the business sector.
In the field of safety, more than six million readings of the "Nusk" smart card were recorded, which is used to enhance field safety and ensure quick access for pilgrims.
The "Nusk Care" initiative also provided more than 845,000 direct services, including health, psychological, and linguistic support, as well as responding to humanitarian cases through field teams working around the clock.
In terms of volunteering, more than three thousand volunteers participated this season in serving the guests of the Merciful, distributed across six diverse pathways, as they were present in the field at more than 107 contact points, supporting governmental efforts and contributing to creating an exceptional experience for the guests of the Merciful.
These field indicators reflect the extent of planning, precision, and investment in human resources and technology, aligning with the objectives of the Kingdom's Vision 2030, and reinforcing the Kingdom's leading position in serving Islam and Muslims, and facilitating the performance of rituals with the highest levels of reassurance and organization.
