«التجارة» للمستهلكين: نكشف بالأرقام تقييم المتاجر.. وعليكم القرار!

In a step aimed at increasing transparency and clarity in the level of services provided by e-commerce stores and protecting consumer rights, the Ministry of Commerce announced the results of the store evaluation, which included the top 100 e-commerce stores in the first phase.

The evaluation included 10 key criteria related to the general requirements for e-commerce, which are: documentation of the e-commerce store on the Saudi Business Center platform, availability of a return and refund policy on the store, availability of a consumer rights and obligations policy for shipping and delivery on the store, and availability of a policy for handling customer complaints and suggestions on the store.

The aim is to give consumers the freedom to make decisions after reviewing the requirements, which include providing a policy for protecting consumer data and privacy on the store, documenting the e-commerce store link in the commercial registry, highlighting the tax number, and all necessary licenses on the store's homepage, as well as highlighting the commercial registry number and all necessary licenses on the store's homepage.

The criteria also included the availability of a "Contact Us" icon in a visible location on the e-commerce store, and the existence of a secure website with high quality in terms of site speed, ease of use, and the availability of an https link that provides cybersecurity protection. The Ministry of Commerce has also provided an electronic link to view the evaluation results.