في المدن العصرية، أصبح تحسين جودة الحياة يُقاس بمدى عدالة الإجراءات، ووضوح القنوات، وسرعة الاستجابة للناس، وانطلاقًا من هذا التوجّه، فإن تخصيص منصة رقمية موحدة تتيح للأفراد والمنشآت تقديم اعتراضاتهم دون الحاجة لمراجعة شخصية، يُعَد نقلة نوعية في مفهوم العلاقة بين المواطن والجهة الخدمية، حيث تمتد الخدمة لتشمل حق مراجعة القرار الإداري بطريقة شفافة وعادلة !
والجهود الحكومية في هذا الشأن تذكر فتشكر، ومن ذلك المنصة التي خصصتها وزارة البلديات والإسكان لاستقبال الاعتراضات على المخالفات والغرامات البلدية والإسكانية ومعالجتها خلال 15 يومًا فقط، حيث يتسع نطاق المنصة ليشمل أكثر من 50 خدمة بلدية، ولتضم شريحة واسعة من المواطنين والمقيمين، من ملاك ومستأجرين، إلى أصحاب الأنشطة التجارية والخدمية، ما يعكس فهمًا عميقًا لتنوع مصالح المجتمع واحتياجاته اليومية !
وبهذا النهج، يتعزّز التحول الرقمي القائم على العدالة والمصداقية، حيث أتاحت منصة «بلدي» للمستفيدين متابعة حالة الاعتراض لحظيًا، ما يدعم ثقتهم في الإجراءات الرقابية ويمنحهم رؤية أوضح لمسار الطلبات !
وتأكيدًا لهذا التوجّه، فإن تخصيص منصة «سكني» لاستقبال الاعتراضات المتعلقة بقطاع الإسكان، يُظهر تكامل الجهود داخل منظومة البلديات والإسكان، ويُجسّد خدمة مرنة ومخصصة تُراعي طبيعة كل قطاع، وتُعزّز الشفافية على امتداد النطاقات الخدمية !
من وجهة نظري، تسريع معالجة الاعتراضات يسهم في رفع رضا المستفيدين، ويعزّز بيئة الأعمال، ويشجّع على الامتثال، ويقلّل من النزاعات، فحين يشعر المتعامل أن صوته مسموع ومساره واضح، تزداد ثقته بالنظام وتنخفض فرص التجاوز أو الخلل !
وعليه، فإن ما تقدمه وزارة البلديات والإسكان اليوم وبقية القطاعات الحكومية في هذا الشأن، هو تأسيس لثقافة إدارية ناضجة، تُعيد بناء العلاقة بين المواطن والخدمة، وتضع العدالة في متناول الجميع !
خالد السليمان
تنظيم اعتراضات المخالفات البلدية والإسكانية !
8 يوليو 2025 - 00:09
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آخر تحديث 8 يوليو 2025 - 00:09
تابع قناة عكاظ على الواتساب
In modern cities, improving the quality of life is measured by the fairness of procedures, the clarity of channels, and the speed of response to people. Based on this trend, the allocation of a unified digital platform that allows individuals and entities to submit their objections without the need for personal review is considered a qualitative leap in the concept of the relationship between the citizen and the service entity, as the service extends to include the right to review administrative decisions in a transparent and fair manner!
The government efforts in this regard are commendable, including the platform designated by the Ministry of Municipalities and Housing to receive objections to municipal and housing violations and fines, processing them within just 15 days. The platform's scope expands to include more than 50 municipal services, catering to a wide range of citizens and residents, from owners and tenants to business and service providers, reflecting a deep understanding of the diverse interests and daily needs of the community!
With this approach, the digital transformation based on justice and credibility is enhanced, as the "Baladi" platform allows beneficiaries to track the status of their objections in real-time, which supports their confidence in regulatory procedures and provides them with a clearer view of the application process!
To affirm this direction, the allocation of the "Sakani" platform to receive objections related to the housing sector demonstrates the integration of efforts within the municipalities and housing system, embodying a flexible and tailored service that takes into account the nature of each sector and enhances transparency across service domains!
In my opinion, speeding up the processing of objections contributes to increasing beneficiary satisfaction, enhances the business environment, encourages compliance, and reduces disputes. When a client feels that their voice is heard and their path is clear, their confidence in the system increases, and the chances of violations or errors decrease!
Therefore, what the Ministry of Municipalities and Housing is offering today, along with other government sectors in this regard, is the foundation for a mature administrative culture that rebuilds the relationship between the citizen and the service, placing justice within everyone's reach!
The government efforts in this regard are commendable, including the platform designated by the Ministry of Municipalities and Housing to receive objections to municipal and housing violations and fines, processing them within just 15 days. The platform's scope expands to include more than 50 municipal services, catering to a wide range of citizens and residents, from owners and tenants to business and service providers, reflecting a deep understanding of the diverse interests and daily needs of the community!
With this approach, the digital transformation based on justice and credibility is enhanced, as the "Baladi" platform allows beneficiaries to track the status of their objections in real-time, which supports their confidence in regulatory procedures and provides them with a clearer view of the application process!
To affirm this direction, the allocation of the "Sakani" platform to receive objections related to the housing sector demonstrates the integration of efforts within the municipalities and housing system, embodying a flexible and tailored service that takes into account the nature of each sector and enhances transparency across service domains!
In my opinion, speeding up the processing of objections contributes to increasing beneficiary satisfaction, enhances the business environment, encourages compliance, and reduces disputes. When a client feels that their voice is heard and their path is clear, their confidence in the system increases, and the chances of violations or errors decrease!
Therefore, what the Ministry of Municipalities and Housing is offering today, along with other government sectors in this regard, is the foundation for a mature administrative culture that rebuilds the relationship between the citizen and the service, placing justice within everyone's reach!
