العين الساهرة.. خلف العدسة !

I had the opportunity to observe the work of the 911 Security Operations Center in Riyadh, and I was greatly pleased by what I saw in terms of human efforts and material resources all dedicated to serving the community and achieving its security and tranquility!

It was striking to see the precision of the mechanism for receiving reports and handling them with high professionalism, ensuring quick response and referral to the relevant authority, as well as providing necessary assistance and guidance in health cases until specialized help arrives. However, what was even more remarkable was the staff's qualification to handle special cases that require specific psychological training, dealing with calls from individuals threatening suicide or self-harm, or providing assistance and guidance to children reporting a family member in a critical health condition, which requires the ability to manage panic or mental disarray, at a time when the situation demands calmness and minimizing harm until help arrives!

The center possesses advanced technical capabilities in tracking communication locations, enabling assistance to arrive as quickly as possible. There is also a state of vigilance through surveillance cameras to anticipate any issues in traffic flow or to send help in the event of an accident before receiving reports!

What is truly uplifting is the efficiency of the workers, both sons and daughters of the nation, and their ability to harness technology to enhance performance and speed of response in several global languages, while data is analyzed and utilized effectively in studies and plans aimed at reducing the causes of reports and addressing their effects!

In short, I witnessed the vigilant eye on our security through the lens, and I extend my sincere thanks and appreciation to all our security agencies that work tirelessly and without fatigue!