حددت وزارة السياحة مدة ٢٠ ساعة كحد أدنى بين تسجيل دخول ومغادرة نزلاء الفنادق، لكنها في الوقت نفسه ألزمت النزلاء بالمغادرة عند الساعة ١٢ ظهر اليوم التالي، وأن النزيل يتحمل مسؤولية تأخره في تسجيل الدخول !
هذا مفهوم، وفق ما هو متبع في معظم الفنادق العالمية، لإتاحة الفرصة لتجهيز الغرفة للنزيل التالي ــ رغم قناعتي بأن ٢٢ ساعة هي المدة العادلة، فساعتان كافيتان لتنظيف وتجهيز الغرفة ــ لكن الوزارة لم توضح ما هي حقوق النزيل عندما يتأخر الفندق نفسه عن تسجيل دخوله في الموعد المحدد، وما هو التعويض المستحق له؟! فإلزام الفندق باستلام وحفظ الأمتعة وتوفير مكان للجلوس وتقديم بعض المرطبات ليس تعويضاً كافياً لنزيل يريد أن يرتاح من عناء السفر أو يتجهز لالتزامات عمل أو مواعيد خاصة !
ففي حالات عديدة، لا يجد النزيل غرفته جاهزة في الموعد المحدد والمعلن من الفندق للدخول، وبالتالي من يعوضه، ومن ينصفه عن الوقت المحتسب من مدة إقامته النظامية، ما دام ملزماً رغم كل شيء بالمغادرة في موعد محدد لا يتأخر عنه دقيقة واحدة إلا بموافقة الفندق ؟!
صحيح أن كثيراً من الفنادق تبدي مرونة في تمديد موعد المغادرة عندما لا تكون نسبة إشغالها عالية، لكن ما دمنا أمام لائحة مكتوبة، فيجب أن تتضمن حقوق وواجبات كل الأطراف، وتضع في اعتبارها كل الحالات !
برأيي، يجب أن يحتفظ النزيل بحقه في قضاء الساعات الـ٢٠ ما دام تأخير تسجيل الدخول تم من جانب الفندق وليس من جانبه، وبالتالي يتأخر تسجيل خروجه بقدر مدة تأخر دخوله، وربما وجب تعويضه أيضاً، فأحياناً يؤثر تأخر تسجيل الدخول من قبل الفندق في برنامج النزيل والتزاماته ومواعيده !
باختصار.. كما تُلزم النزيل بتحمل مسؤولية الوقت المهدور من مدة إقامته عند تأخره في تسجيل الدخول، يجب أن تحمي هذه المدة عندما يكون الفندق سبب التأخير !
تابع قناة عكاظ على الواتساب
The Ministry of Tourism has set a minimum duration of 20 hours between the check-in and check-out of hotel guests, but at the same time, it has obliged guests to check out by 12 noon the following day, and that the guest is responsible for any delay in check-in!
This is understandable, according to what is practiced in most international hotels, to allow time for preparing the room for the next guest—although I believe that 22 hours is a fair duration, as two hours are sufficient for cleaning and preparing the room—but the ministry did not clarify what the rights of the guest are when the hotel itself delays their check-in at the scheduled time, and what compensation is due to them?! Forcing the hotel to accept and store luggage, provide a place to sit, and offer some refreshments is not sufficient compensation for a guest who wants to rest from the fatigue of travel or prepare for work commitments or special appointments!
In many cases, the guest does not find their room ready at the scheduled time announced by the hotel for check-in, so who compensates them, and who ensures justice for the time counted from their regular stay, as they are obliged, despite everything, to check out at a specific time without being late by even a minute unless approved by the hotel?!
It is true that many hotels show flexibility in extending the check-out time when their occupancy rate is low, but since we are dealing with a written regulation, it should include the rights and obligations of all parties and consider all cases!
In my opinion, the guest should retain their right to spend the 20 hours as long as the delay in check-in was caused by the hotel and not by them, and thus their check-out should be delayed by the same duration as their check-in delay, and perhaps they should also be compensated, as sometimes a delay in check-in by the hotel affects the guest's schedule, commitments, and appointments!
In short.. just as the guest is obliged to bear the responsibility for the wasted time from their stay when they are late for check-in, this duration should be protected when the hotel is the cause of the delay!
This is understandable, according to what is practiced in most international hotels, to allow time for preparing the room for the next guest—although I believe that 22 hours is a fair duration, as two hours are sufficient for cleaning and preparing the room—but the ministry did not clarify what the rights of the guest are when the hotel itself delays their check-in at the scheduled time, and what compensation is due to them?! Forcing the hotel to accept and store luggage, provide a place to sit, and offer some refreshments is not sufficient compensation for a guest who wants to rest from the fatigue of travel or prepare for work commitments or special appointments!
In many cases, the guest does not find their room ready at the scheduled time announced by the hotel for check-in, so who compensates them, and who ensures justice for the time counted from their regular stay, as they are obliged, despite everything, to check out at a specific time without being late by even a minute unless approved by the hotel?!
It is true that many hotels show flexibility in extending the check-out time when their occupancy rate is low, but since we are dealing with a written regulation, it should include the rights and obligations of all parties and consider all cases!
In my opinion, the guest should retain their right to spend the 20 hours as long as the delay in check-in was caused by the hotel and not by them, and thus their check-out should be delayed by the same duration as their check-in delay, and perhaps they should also be compensated, as sometimes a delay in check-in by the hotel affects the guest's schedule, commitments, and appointments!
In short.. just as the guest is obliged to bear the responsibility for the wasted time from their stay when they are late for check-in, this duration should be protected when the hotel is the cause of the delay!
