5 حالات مقترحة تمنح سائق التطبيقات حق الامتناع عن «المشوار»

The Transport Authority has proposed an executive regulation for the activity of collective transportation by cars through applications, limiting the practice of this activity to those who hold a permit. It is prohibited for anyone to engage in any of the activities without obtaining the necessary license from the authority, and continuing to practice any of the activities after the license has expired, been canceled, or during the suspension period is also prohibited.

The prohibition includes inviting passengers, calling out to them, chasing them, obstructing them, gathering, or roaming in areas where passengers are located for the purpose of inviting them. The regulation emphasizes providing (2%) of the total number of vehicles of the establishment to accommodate persons with mobility disabilities and the elderly, and the activity is restricted to the city where the license is issued. The operational age of the vehicle engaged in the activity must not exceed 8 years from the year of manufacture.

The proposed regulation requires the service provider to ensure that the driver does not smoke or allow passengers to smoke in the vehicle. It also mandates the preservation of passengers' lost items, reporting them, and handing them over to the service provider's responsible person to be delivered to the nearest security center within 3 days. The regulation prohibits loading non-hand luggage in the vehicle's cabin or exceeding the capacity of the designated space for it or loading bags without passengers.

The regulation requires that passengers be picked up only from the designated pedestrian sidewalk on roads, assisting persons with disabilities when boarding and alighting from the vehicle, paying attention to personal appearance and cleanliness, adhering to public etiquette and treating passengers well, not violating passengers' privacy in any way, ensuring sufficient fuel is available before starting the trip, and committing to not refueling during the trip.

The service provider must ensure that the valid complaints related to security, safety, and service quality against the driver do not exceed 5 complaints, and that the driver does not cancel more than 5 trips after accepting them within 30 days from the first case.

List of Prohibitions in the Activity

According to the regulation, the trip details, driver, and vehicle information must be displayed to the passenger throughout the duration of the trip, allowing the passenger to share trip data with others until the trip is completed, providing a privacy policy for data in accordance with the Kingdom's regulations, not misusing passengers' data, or engaging in any actions that could harm them, and obtaining their consent when using it for any other purposes. The passenger must be enabled to rate the transportation service at the end of each trip, the driver must be enabled to rate the passenger at the end of each trip, and the driver must have access to the specified departure and arrival locations of the trip before accepting or rejecting the trip request.

Transportation fees must not be collected if the vehicle breaks down during the trip, or if the driver refuses to complete the trip for unjustifiable reasons.

The service provider may not refuse to provide the service or continue providing it, except in 5 specific cases: if the number of passengers exceeds the number of available seats in the vehicle, smoking or eating inside the vehicle by passengers, and passengers tampering with the vehicle's internal and external equipment. The service must also be refused if passengers do not maintain the cleanliness of the vehicle or if passengers specify an unknown destination.